Products and Services
Help Desk
The Dalcom Help Desk is a single source for the resolution of all technical and operational issues and is designed specifically for the retail sector.
The Dalcom Help Desk enables our customers to fully maximize Dalcom solutions while protecting and leveraging their IT investments.
With our comprehensive skill set in the retail sector, around the clock availability, access to software authors, proven methodologies, and support for third-party products – the Dalcom Help Desk lets you focus on your core business. Dalcom provides assurance that each and every call into the Dalcom Help Desk is followed up and escalated through to resolution.
Support options available for the Dalcom Help Desk:
Level 1 Support
Direct-to-Store Support – Store calls directly into Dalcom Help Desk. Relieves your retail operation from having to diagnose problems internally.
Level 2 Support
Help Desk to Help Desk Support – Store calls your central support center which, in turn, calls Dalcom’s Help Desk. Your central support group performs some level of diagnosis prior to contacting Dalcom.