Dalcom’s Consultants specialize in the constantly changing environment of Retail Technology. Dalcom’s Consultants are knowledgeable in the requirements of PCI Compliance. Our team is well acquainted with operational efficiencies and deficiencies that commonly effect businesses. Our Consultants provide assistance in Management and Store Operations to better run your business. Due to Dalcom being a Certified Qualified Integrator and Reseller (QIR), we are trained and licensed to provide PCI Consulting and review of your environment.
Dalcom has highly trained and certified technicians that can provide implementations regardless of location and size. Our technicians and servicing partners support locations across United States and the Caribbean. Contact our sales team today to see how we can assist with your implementation.
Onsite Technical Services
Dalcom provides onsite services at customer locations including; Point of Sale Hardware Repair, Networking, Cabling, Internet Service Provider integration, Telephone, and much more. Our technicians are licensed and certified to meet manufacturer standards. We stay abreast of ever changing system requirements by attending routine updates and training.
National Servicing Help Desk
The Help Desk is staffed to meet the needs of our customers. Our Help Desk is available seven days a week with the ability to provide consulting and support assistance on demand. This service limits down time due to systems issues or customer limitations. Our technicians are highly trained in providing customer service and deploying troubleshooting methodologies to identify and resolve problems efficiently and effectively.
Structured Cabling and Networking
Structured Cabling and Networking services providing assistance with new and existing cabling needed for your businesses infrastructure. Our technicians can provide complete support options from installation of cabling to server rack builds. We configure and install firewalls, switches, and managed gateways for phone and data systems. Our technicians are licensed and acquire all needed permits for any size project.
Backup and Recovery
Dalcom has partnered with Intronis to provide a cloud backup solution to secure your data. Contact Dalcom today to have one of our highly trained consultants review your systems and procedures around backup and recovery.